Which countries do you deliver to?
We deliver to most countries worldwide where there is a shipping option available at the checkout stage. There may be restrictions on some Products for some International Delivery Destinations. We will contact you if this is the case, otherwise please proceed as normal.
Some International orders may be subject to import duties and taxes. These are the responsibility of the buyer to pay for when your order reaches the set destination. Please note that we cannot be held liable for these charges, and have no control over them as they are set by importing and duty regulations. Please contact your local customs office for further information before placing your order if required.
You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
How much are delivery charges?
Our delivery charges will be shown at the checkout stage for you to select which option you prefer, or which is applicable to your delivery destination.
UK Mainland Economy Delivery (Currently despatch times are within 7-14 working days) on orders placed under £100 is £3.99. However, if the order is over £100 the carriage will be free for this service.
UK Mainland Premium Economy Delivery (Despatched within 7-14 working days) is £7.99
UK Mainland Next Day Delivery (Orders placed before 13.00 BST only on working days) is £19.99
UK Sample Delivery - This Order Will Be Despatched Within 7-14 Working Days is £3.99
Click And Collect - Only Available For customers Within 25 Mile Radius is free, and you will be emailed when your order is ready for collection. Your order will be processed within 7-14 working days.
Standard Delivery Charges (Currently despatch times are within 7-14 woking days) to the Scottish Highlands and Northern Ireland is £5.99
Premium Economy Delivery - Scottish Highlands & Northern Ireland - This Order Will Be Shipped Within 5 Working Days is £7.99
Standard Delivery Charges (Currently despatch times are within 7-14 working days) to Off-Shore British Isles i.e. Isle of Wight, Isle of Man, Jersey, Guernsey etc. is £7.99
Premium Economy Delivery - British Isles/Scottish Isles/Offshore/Isle of Wight Delivery - This Order Will Be Shipped Within 5 Working Days is £9.99
Europe Non-Urgent Budget Economy Delivery - This Order Will Be Despatched Within 7-14 Working Days is £12.00
Europe Priority Shipping - This Order Will Be Shipped Within 7 Working Days is £22.00
Worldwide Non-Urgent Budget Economy Delivery - This Order Will Be Despatched Within 14 Working Days is £18.00
Worldwide Priority Shipping - This Order Will Be Shipped Within 7 Working Days is £28.00
*Fridays, Saturdays, Sundays, Bank Holidays, Closure Dates are not classed as working days, and due to COVID-19, there may be some delays in sending out your order, to the above stated usual delivery timelines, but we are doing our best to continue to send out orders as quickly as possible given the difficult situation we all find ourselves in.*
How quickly will my order arrive?
Orders are usually sent out using a courier such as DPD, Royal Mail, FedEx or a similar courier service, and these orders are usually sent out within 7-14 working days from date of the order placed. For UK mainland orders you can choose a priority delivery service at the checkout stage but these carry an increased delivery charge, or can be viewed on the section above 'How much are delivery charges?'.
Sample orders are sent out using Royal Mail standard postal services so there is no facility for next day delivery on these items unless the order is placed with goods which qualify for a next day delivery service, in which case, they will usually be sent together. Usually delivery of samples and swatch orders are sent out within 7-14 working days from the date of the order placed, but at busy periods like sale times and depending on the amount of sample orders received into our system, there could be a few days delay. However, we will send them to you asap.
All orders once processed into our system and/or cut for your specific needs cannot be refunded or cancelled.
Can my order be delivered to someone other than myself?
Where incorrect address details are supplied, we cannot accept liability for lost items. It is your responsibility to make sure the correct details are supplied. If goods go ‘missing’ as a result of incorrect address details being supplied, we cannot replace these free of charge.
The Products will be your responsibility from the completion of delivery.
In these instances, and where an ordre is placed in someone else's name, we cannot accept a cancellation/amendment/edit to the order unless it comes from the person who the name of the order is in.
What if my order hasn't been delivered?
If you choose to ask us to instruct the carrier to leave your parcel in a safe place such as a shed or porch, please note that this is at your own risk as we cannot claim for items that go missing that are not securely delivered.
Can I choose a click and collect service?
Yes you can. So long as you are within our local area (postcodes DE, NG & LE) then you can select click and collect at the checkout stage which is free. However, please ensure you contact us before arranging to collect your order either by email/phone to ensure your order is ready.